Magic xpi for ServiceMax


Your Friendly, Right-Sized Integration Solution

Magic Software enables real-time business process integration between ServiceMax, ERP and your other enterprise software to eliminate data silos, process gaps and abandoned processes.

Magic provides a straightforward visual integration flow designer and our mappers allow full control over integration process logic without having to code line-by-line. You simply drag, drop and configure your service integration process using secure, scalable and efficient platforms.





Features and Benefits

Improve First Time Fix

Integration helps improve First Time Fix rates by ensuring that information contained in back-end legacy systems doesn’t get trapped there: vehicle inventory, purchase histories, and other legacy data can be critical to making sure you avoid unnecessary truck rolls, reduce emergency shipments, and increase FTF rates.

Reduce Mean Time To Repair

Mean-time-to-repair is an important field service metric. Better integration between systems helps to ensure that automatic triggers and event handlers are in place between ERP and FSM so that improved dispatching, route optimization and field tech productivity gains occur.

Increase Net Promoter Score

Improve your NPS with better visibility of customer information, legacy data and faster triggering of processes all lead to an improved quality and efficiency of service, better up-sell/cross-sell and increased up-time.

Intuitive Integration Flow Designer

Magic xpi provides a straightforward visual integration flow designer and our mappers allow full control over integration process logic without having to code line-by-line. You simply drag, drop and configure your service integration process using secure, scalable and efficient platforms. 

Visual Project Monitor

Stability and reliability are key elements to any integration project. Magic xpi comes with a visual project monitor to enable you with real time metadata of your integration projects and the data being passed through by your business processes.

Visual Data Mapper

Transform your data from one system to another with simple point and click commands.

Monetization of IoT

As business enterprises seek to deliver business value through the Internet of Things, integration and monetization of IoT will become increasingly important. Magic xpi Integration Platform automates a wide variety of integration and monetization processes between the ServiceMax, Salesforce, and any other Force.com app and the IoT.

In-Memory Data Grid

The Magic xpi platform utilizes in-memory computing to increase transaction communication efficiency for a more robust messaging infrastructure. You benefit by receiving built in redundancy, fault tolerance, and fail-over.

Standards-Based Framework

Open, standards-based development framework for all databases, platforms, and file formats. Visual studio look-n-feel, built on top of a .Net platform for robust integration scenarios.

Oracle Validated Integration

Oracle Validated Integration provides a strategic framework and delivers exclusive solution benefits that allow customers to receive a reliable, standards based integration solution for Oracle products.

Certified Adapters and Component Library

With our loosely coupled integration methodology, component compatibility is a must. Magic xpi has certified application and technology adapters to be able to integrate natively with any open API. All Magic xpi components conduct a schema discovery which exposes all of the custom and native objects and fields.

SAP Gold Partner

Certified integration solutions for SAP products to streamline integration development and go-to-market quicker with business critical projects.



Featured Customers

 



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about us

Integral is a team of successful software developers who create, customise and integrate business applications for unique situations.

Delivering Control, Simply.

p. 0800 002 555

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